OXFORDSHIRE INN HOTEL – TERMS & CONDITIONS
Important note – all bookings taken by the Oxfordshire Inn Hotel are subject to our standard terms and conditions, which are detailed below.Please make sure you read these thoroughly before you book with us.
1. Smoking policy.
All bedrooms are non-smoking. Cleaning charges will be incurred where guests have found to be smoking in rooms.
Guide dogs are permitted in hotel bedrooms and bar area. Other small dogs may be permitted to stay in hotel bedrooms but not in public areas. However, advance arrangements must be made in writing with the hotel management. There is a large open area adjacent to the hotel where dogs can be exercised at the customer’s risk. Please ask for advice from the hotel receptionist. Where dogs are permitted, customers are required to keep on a lead and under control at all times whilst within the confines of the hotel grounds. Animals other than dogs are not permitted.
Children are always welcome at the Oxfordshire Inn. Many of our rooms can accommodate a further bed or cot, and our family suite has two fold-out beds which are ideal for older children. Our chef will be pleased to provide a child’s portion of many of our regular dishes – please ask a member of our friendly restaurant team what is available. If you are travelling with young children it is always advisable to let us know beforehand, so that we can make the necessary accommodation arrangements. We regret that we do not provide a babysitting service.
We accept Visa, Mastercard, AMEX, most debit cards, personal cheques with guarantee card up the guarantee limit, Sterling travellers cheques and cash. Business cheques can be accepted by prior written arrangement only – please talk to hotel reception to make arrangements when booking. We do not accept cheques for payment.
5. Reserving your accommodation – standard bookings
When booking your accommodation our reservations staff will ask you for your credit card details and a contact telephone number. Your credit card will be pre-authorised upon check-in but nothing will be deducted from your card until the day of your departure. The cost of your accommodation and any other services you may use whilst at the hotel will be charged to your card on the day of your departure. Where guests are staying for more than four nights we will charge the cost of your accommodation and any other services you may use whilst at the hotel to your card twice weekly – our reservations staff will explain the procedure to you in more detail on your arrival.
Clients booking accommodation without a credit or debit card may be asked to pay a deposit on booking equal to the cost of one night’s accommodation or 20% of the total expected cost of the stay, whichever is the greater.
6. Weekend package deals, Weddings, Cabaret evenings and all other events
Special payment terms apply to these bookings. Full details can be found in the relevent section of our website.
7. Cancellations – standard bookings
All cancellations should be made by 1700 (5.00p.m.) on the day before you are due to arrive. Failure to cancel within this time will result in you being charged for one night’s accommodation.
8. Cancellations – other bookings.
Weddings and other event bookings – cancellation procedures will be advised to you when booking
9. Check in and check out times
Check in time is between 2.00p.m. and 11.00p.m, but we would ask you to let us know by telephone if you intend to arrive after 7.00p.m. If you are delayed beyond 11.00 p.m. please let us know as early as possible and we shall do our best to make special arrangements for you. Standard check-out time is 11.00 a.m.
If you have any special check-in or check out requirements please talk to one of our reservations staff who will do their best to assist you. We have a room where luggage can be left after check-out if required. All luggage is stored at the client’s own risk.
Clients are respectfully asked to treat all hotel property with respect. We reserve the right to recharge clients for any damage which they cause whilst at the hotel.
11. Customer complaints
Our objective is to make sure that the Oxfordshire Inn Hotel is run to the highest standards and we are confident that you will find all the services and facilities as described on our website. However, if there is any aspect of our hotel or the service we provide which you feel is unsatisfactory, please let us know right away by informing the duty receptionist immediately. We will do everything possible to resolve any problems immediately so that the remainder of your stay with us is not affected.
12. Car Parking
Free car parking is provided for all guests in our car park. The site is monitored by our CCTV system but all vehicles are parked at guest’s own risk. Plese ensure that valuables are not left on display inside your car.
13. Guest behaviour
The hotel management reserves the right to judge acceptable levels of noise and behaviour of guests, in the intersts of all those staying at the hotel. Please ensure that you follow any guidance which may be offered by the hotel’s management when using the public areas. In extreme cases of bad behaviour, the hotel management have the right to terminate an event or eject clients from the premises without compensation.The hotel is subject to a wide range of statutory controls – for example, Fire Regulations, Bar licence controls, and health, hygiene and safety regulations. All of are customers must observe any instructions given to them by hotel staff in order to ensure that we comply fully with our legal responsibilities to you in respect of such regulations.
These conditions are deemed to incorporate the General Terms and Conditions of the Oxfordshire Inn Hotel, copies of which are available from the hotel Oxford on request.